Open Seven Days a Week! 

Shipping/Returns

 

Welcome!

 

 

Great Shipping rates for yarn /fabric? Yes!

Domestic Shipping and Canada: $3.75 Flat Rate. FREE SHIPPING OVER $75! Use Coupon Code OVER75 at Checkout!

International $12 Flat Rate. FREE SHIPPING Over $175. Use coupon OVER175INT at Checkout! We accept International Paypal.

For a Store Pickup (by you or a local friend): Use code STORE PICKUP NYC at checkout! And specify store pickup. Your shipping fees will be waived and we will hold the package in the store with your name on  it.

Surcharge for heavier non-yarn and oversized (including Big Bumps) items: Books and other heavier items will incur a surcharge. This includes Big Bumps. Please provide a phone number so we can tell you what shipping will be on these items.

 

Method of Shipment:

We ship USPS (or in some rare cases UPS when we deem necessary). USPS is very fast. We use ground when possible and priority when the weight or size exceeds the maximum time. Shipping is very fast with USPS from our store. We requuest delivery confirmation and tracking on all packages.

We include tracking with your purchase, and this will show if a package is delivered to your address, but sometimes packages disappear even though they say they have been delivered. We are not responsible for these occurrences and cannot reimburse you.

 

 

Processing Time:

We ship Monday through Friday, and process your order within one or two business days. Standard USPS ground rate times apply,  and are usually 3-5 days maximum but we are not responsible for USPS delays. Sometimes USPS will get the package to you as quickly as 1-2 days.


Expedited  shipping: Can be requested. Then we will ship UPS and charge you the total cost for 3 day plus insurance and tracking or other options. If you choose this option, you must request it clearly in the order intructions and provide your phone number for us to call and bill your credit card for the upcharges once we know them. We cannot ship until we have this information. Thank you.

 

Returns:

For all returns, please call or send us a note to tell us to expect your package and a reason for the return, which we will ask you to place a copy of in the box as well.

If we made a mistake on your order (that is, if we sent you a different yarn from the one you place an order for or sent a different amount from what was written on your order), we will cover shipping back and send you the correct order free of shipping.

Return products must always be unused, in the original packaging, and in original condition.

We do not refund orders; however, for valid returns we will provide store credit good for three months form the date of original sale or issue an exchange within the same amount of time. However, shpiping costs both ways are your responsibility (see caveat above).  Shipping rates will be those that we deem valid at the original time of sale.

 

No returns on books, patterns, needles, supplies, accessories fabric or magazines. These are always final sale.

All returns after 14 days from the date on your sales slip.

All sale items are always final sale and can not be returned or exchanged.

We cannot be responsible for stolen or damaged goods once they leave our facilities. Thefts at apartment buildings, etc. on your end are unfortunately beyond our control. We package our yarn and patterns in secure packages and use either bubble-lined poly for water protection or boxes with yarn wrapped inside.

Thank you for your understanding.

 


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